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Hello @Chadschloss78,

Give thanks yous for taking the time to reach out to the Community and tell us nigh your consequence, though I apologize that you are experiencing this.

Bated from the mistake bulletin yous are receiving, exercise you also happen to receive whatsoever specific fault code(s) associated with the bulletin that you lot could provide us with here, please? Also, which connectedness method are yous using to connect (Express Web Connect or Straight Connect)?

Please check back and let us know! Thank yous.

Dear Quicken Anja,

When I tried to connect to my Citibank account, there wasn't any prompt asking me anything near the connectedness options. It only asked me for my Citibank user ID and countersign. The connection failed and I got an CC-502 fault.

Dearest Quicken Anja,

When I tried to connect to my Citibank account, there wasn't any prompt asking me anything almost the connexion options. Information technology merely asked me for my Citibank user ID and password. The connection failed and I got an CC-502 mistake.

If y'all oasis't already, you may want to review: https://community.quicken.com/word/7898164/citi-bank-citi-cards-cc-502-102

Intuit continues to have difficulty maintaining theExpress Web Connect connection method for Quicken. If you are not willing to take the unreliability of this connectedness method, I propose y'all employ theDirect Connect or theWeb Connect connectedness method if available instead. If you haven't already, you may desire to review: https://world wide web.quicken.com/back up/how-quicken-connects-your-banking concern

> Hello @Chadschloss78,
>
> Thank you for taking the fourth dimension to achieve out to the Community and tell us nearly your event, though I apologize that you are experiencing this.
>
> Aside from the error bulletin you are receiving, practise you lot also happen to receive whatever specific error lawmaking(s) associated with the bulletin that y'all could provide us with here, please? As well, which connection method are yous using to connect (Express Web Connect or Direct Connect)?
>
> Please check dorsum and let us know! Give thanks you.

No errors at all, exactly what I listed - Tried to create a new citi account, same thing. Can't send you a screenshot on here, but if yous listing an email accost I can send one.

> Hello @Chadschloss78,
>
> Give thanks you for taking the time to achieve out to the Community and tell us about your consequence, though I apologize that yous are experiencing this.
>
> Aside from the fault message you are receiving, exercise yous also happen to receive any specific mistake code(south) associated with the bulletin that you could provide us with here, delight? As well, which connection method are you using to connect (Express Web Connect or Direct Connect)?
>
> Delight check back and permit us know! Thank you.

No errors at all, exactly what I listed - Tried to create a new citi business relationship, aforementioned matter. Tin't send you a screenshot on here, but if you list an email address I can transport one.

To transport a screenshot on here, drag and drop the file onto a annotate's text entry box.

I take lost the capability of updating my "Citibank" card. I continue to receive the fault code "#CC502, try back afterward" I take been trying for over four days now. Please let me know what to practice??
[Removed - Personal Info]

I have lost the capability of updating my "Citibank" menu. I continue to receive the fault code "#CC502, try dorsum later" I have been trying for over 4 days now. Please let me know what to exercise??
[Removed - Personal Info]

If you lot insist on using the Express Spider web Connect connection method, I propose you follow the guidance offered in: https://community.quicken.com/word/7898164/citi-bank-citi-cards-cc-502-102

Changed my citi card password on Sept. x and haven't been able to update . Deactivated citi card in quicken, and tried to fix as a new account. consistently getting cc502 for 3 days now, various times of day.

Hello anybody,

We currently are experiencing issues with Citibank/Citicards receiving CC502/102 errors. This is something we're currently aware of and are looking into. We currently do non have an ETA. If you would like to follow the result y'all can do so by clicking the ribbon to the right of the championship on the link down below.

https://community.quicken.com/give-and-take/7898164/citi-banking concern-citi-cards-cc-502-102

Thanks,
Quicken Francisco

Same trouble hither. Quicken back up has opened tickets six times and I've spent 7 hours on the telephone with them, and no results or explanations nonetheless!

Same problem here. I tin can't access my Costco carte du jour which is a Citi menu. It keeps lament nigh either my password existence wrong (it isn't), or not being able to connect to carte services.

Same problem here. I can't admission my Costco card which is a Citi carte. It keeps lament nearly either my countersign being wrong (it isn't), or not beingness able to connect to card services.

My Costco card is working fine. Accept you set information technology upwards with the financial establishment equally Citi Cards, and Straight Connect?

Costco card does NOT work, and yes, I ready it up as you lot indicated.

I go a CC-502 fault as follows: What you should know
Quicken tin't add this business relationship because the Citi Cards website is temporarily unavailable.
Please endeavour again in a few hours. Cheers for your patience!

The affair is, the site is Not unavailable.

Costco card does Non work, and yes, I gear up it upward as y'all indicated.

I get a CC-502 fault as follows: What you should know
Quicken tin can't add this business relationship because the Citi Cards website is temporarily unavailable.
Please try once again in a few hours. Thanks for your patience!

The thing is, the site is NOT unavailable.

If you haven't already, I advise yous deactivate theOnline Services of the annals (open the register, pressCtrl + Shift + East, select theOnline Services tab), clear the proper name of the fiscal institution (on theGeneral tab), and selectOK. Adjacent, selectTools > Add Account..., enterCiti Cards, selectAdvanced Options, chooseDirect Connect, ... After you take provided the authentication credentials, Quicken should obtain the credit card business relationship and let y'all to link it to the existing register.

Annotation: You may need to enable access for Quicken: sign in to the Citi web site, selectProfile > More than Settings andManage Desktop Apps

I appreciate you lot trying to help and I really went through your steps several times, just there is something fundamentally broken with Citi Bank'due south site with regards to passwords. I tin login without issue to their site on the web, merely not through Direct Connect, or Express Connect. I even went through the steps to add Direct Connect to Citi with the 10 minute timer but that failed every bit well (and actually, it showed I already had admission with the last successful access on nine/xv - the last time this worked). If this doesn't get stock-still in the next few days, I will have to jump ship I am agape.

Just so you know errors starting with CC- are Express Web Connect errors. Direct Connect errors start with OL-.

I appreciate you trying to aid and I actually went through your steps several times, but there is something fundamentally broken with Citi Bank's site with regards to passwords. I tin can login without issue to their site on the spider web, but not through Direct Connect, or Express Connect. I fifty-fifty went through the steps to add together Direct Connect to Citi with the 10 infinitesimal timer but that failed likewise (and actually, it showed I already had access with the last successful access on ix/15 - the last time this worked). If this doesn't get fixed in the next few days, I volition have to jump ship I am agape.

I don't doubt Intuit's Express Web Connect servers are having issues with accessing Citi Banking company's spider web site on your behalf every bit indicated by the CC-502 error. Those of us that have been accessing our accounts usingCiti Cardswith the Straight Connect connexion method have non had whatever bug. What is the error code y'all're receiving when you fail to set up theDirect Connect connection method?

Invalid password so I can never get information technology ready. It seems to be an issue with the Plaid interconnect. I just tried [another product] and it couldn't connect either [removed - inaccurate/speculation] I so tried [a second different product] and it worked fine (using the same password the other services can't process). I have been using Quicken for most 5 years at present, so I sure hope they tin get this fixed in the next few days earlier I switch back to [the other product] (which I abandoned for Quicken 5 years ago due to the ads... just at this point, at least it works).

Invalid password and so I tin never go it set upward. Information technology seems to exist an consequence with the Plaid interconnect. I merely tried [some other product] and it couldn't connect either [removed - inaccurate/speculation] I then tried [a second different product] and it worked fine (using the same countersign the other services can't procedure). I have been using Quicken for about 5 years now, so I sure promise they can become this stock-still in the side by side few days before I switch back to [the other product] (which I abandoned for Quicken 5 years agone due to the ads... just at this point, at least it works).

If you haven't already, you lot may desire endeavor simplifying the password. Sometimes the financial institution's profile provided to Quicken restricts the passwords valid characters or length inappropriately.

Some other good proposition, but nope, not even that helped. I am at a dead stop until Quicken gets this resolved (and given my yearly renewal is in 27 days, whether that happens or not volition depend on resolution to this issue).

Another expert suggestion, only nope, not even that helped. I am at a expressionless end until Quicken gets this resolved (and given my yearly renewal is in 27 days, whether that happens or non will depend on resolution to this consequence).

Well, until they practice, I propose you utilize the Web Connect connectedness method. Expert luck.

I've opened six back up tickets on this issue and none have been any help. City Cards says they never heard of Direct Connect-- that it's Quicken's problem. Poor tech support. I've given upwards trying (since Sept. 4).

Run into before post. I was originally using Web Express Connect when it stopped working.

See earlier mail. I was originally using Web Limited Connect when it stopped working.

"Web Connect" is where you go to the financial institution download a Web Connect/QFX file, and import it into Quicken. The "Express" in Express Spider web Connect means for the Intuit servers to basically practise that for you past logging in to the website equally yous and download/import the QFX or in some cases in another format and catechumen it to what Quicken tin can use.

[removed - no soliciting]

Citicards directly connect is suddenly working this morn (9/26/21). Hopefully it continues. (It's working for me fifty-fifty though I had not used Straight Connect previously. Information technology has non worked for the past couple weeks.)

And connections to Citibank are now also working (at least for me).

Citi restored the connects late concluding night for both Citibank for Limited Web Connect/checking/savings accounts and Citi Cards for Direct Connect/credit cards.

Notwithstanding not working for me . No error codes. Tin can't straight connect. Tried making a new citi card account in quicken and that still doesn't work

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Citibank / Citi Card Even so not working

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